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We're committed to providing excellent service. If something goes wrong, we want to hear about it.
At Invoice Finance Factors, we are committed to providing a high standard of service. However, we understand that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right.
You can make a complaint in the following ways:
complaints@invoicefinancefactors.com
Include "Complaint" in the subject line
Complaints Team
Invoice Finance Factors
London, United Kingdom
To help us investigate your complaint efficiently, please include:
We will acknowledge your complaint within 5 business days of receipt.
We will investigate your complaint thoroughly. This may involve reviewing records, speaking with relevant team members, and gathering information.
We aim to provide a full response within 8 weeks. If we need more time, we will keep you informed of progress.
Our response will explain our findings, any actions we will take, and how to escalate if you remain dissatisfied.
If you are not satisfied with our final response, or if we have not resolved your complaint within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (if applicable) or seek other independent advice.
Exchange Tower
London E14 9SR
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
We take all complaints seriously and use them as an opportunity to improve our services. We will treat your complaint fairly, consistently, and promptly.